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A not so satisfying retail experience thanks to Amazon Prime

I buy a lot of stuff from Amazon. Books, e-books, music (cheaper than iTunes) and other sundry stuff. So far I’ve resisted the offers to sign up to Amazon Prime, but I relented on Monday.

I ordered a book and opted-in to Amazon Prime and its promise to deliver next day. Next day was important in this case because the item was a present.

Unfortunately, the item only arrived just now: a day late. It turns out that Amazon Prime is delivered using Home Delivery Network: another one of the many couriers around and about.

In theory, I should have been able to track the delivery on the HDNL website, but the only status I ever got off it was “In Transit”. Turned out that this was literally true as White Van Man delivered it!

I’ve opted-out of Prime. I’d rather pay for Royal Mail delivery. I have a higher trust in Royal Mail delivering to schedule and at least I know that if they can’t deliver, I only need to pop into town to pick the parcel up from the depot.

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